Financial Assistance

Financial Assistance / Sliding Fee Discount Program

HYPE Counseling Services is committed to providing access to medically necessary behavioral health and substance use treatment services regardless of a patient’s ability to pay.

No patient will be denied access to medically necessary services due to inability to pay.

A discounted/sliding fee schedule is available for eligible uninsured and self-pay patients and is based upon household income and family size in accordance with current Federal Poverty Guidelines.

Information regarding the Sliding Fee Discount Program, including eligibility requirements, the application process, the Sliding Fee Discount Program Policy, and the Sliding Fee Discount Schedule, is available below.

Click the links below for additional information and access to Sliding Fee Discount Program materials:

HYPE SFD Application

We Accept All Forms of Medicaid

Financial Assistance

Get Started for Free Today!

HYPE Counseling Services, LLC is committed to providing access to medically necessary behavioral health and substance use treatment services regardless of a patient’s ability to pay.

Frequently Asked Questions

Frequently Asked Questions
Question 1: What types of counseling services do you offer? ▼

We provide Mental Health Skill Building, Intensive In-Home, Community Stabilization and Substance Abuse Services.

Question 2: Do you offer family or couples counseling? ▼

We partner with Central Virginia Preferred Providers which provides an array of psychiatric and therapeutic services.

Question 3: What type of payment do you accept? ▼

We currently accept all Medicaid MCOs.

Question 4: How long is a typical counseling session? ▼

Sessions typically last 50 to 60 minutes. The number of sessions depends on your unique needs and goals, which we'll discuss together in your initial session.

Question 5: Do you offer virtual or online counseling? ▼

Yes, we offer both in-person and secure virtual sessions to accommodate your preferences and ensure accessibility.

Question 6: How do I schedule an appointment? ▼

You can call our office, fill out our online request form, or email us to set up your first appointment.

Question 7: How much does counseling cost, and do you accept insurance? ▼

We accept several insurance plans and also offer self-pay rates. Please contact us for details about coverage, co-pays, and payment options.

Question 8: What if I don't feel comfortable with my counselor? ▼

Finding the right fit is important. If you feel your counselor isn't a good match, we can help connect you with another professional.

Question 9: Can I bring a friend or family member to my session? ▼

Generally, individual sessions are one-on-one, but you can discuss with your counselor if having a support person present for part of the session might be helpful.

Question 10: What if I need to cancel or reschedule my appointment? ▼

Please notify us at least 24 hours in advance to avoid cancellation fees. Emergencies are, of course, an exception.

Question 11: Do you provide crisis counseling? ▼

While we can help with urgent emotional needs, we are not a crisis hotline. If you are in immediate danger or feeling suicidal, please call 988 (U.S.) or go to the nearest emergency room.

Question 12: Is there a difference between counseling and therapy? ▼

The terms are often used interchangeably. Both involve working with a trained professional to address emotional, mental, and behavioral challenges.

Question 13: What happens if I miss a session without notice? ▼

A no-show fee may apply. Repeated missed sessions without notice may result in termination of services to allow scheduling for other clients.

Question 14: What qualifications do your counselors have? ▼

Our counselors are licensed mental health professionals with advanced degrees in counseling, psychology, or social work. They also complete ongoing training to stay updated on best practices.

Question 15: Do you work with children and teens? ▼

Yes, we offer counseling for children and adolescents, using approaches tailored to their age, needs, and developmental stage.

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TESTIMONIALS

What Our Clients Are Saying

Ecosystem Partners & Affiliates

Atlantic Outreach Group

Atlantic Outreach Group is a community-driven 501(c)(3) nonprofit empowering individuals and families through food security, recovery support, and sober living. We provide a full continuum of care, bridging gaps in resources to help people achieve stability and long-term success.

Central Virginia's Preferred Providers

Rooted in evidence based and medically reconized treatment for a variety of mental health symptoms, we are committed to the improvement of your mental and physical health. We provide you with proven and dynamic methods that will foster relief from your symptoms and place you on a path to complete wellness.

We specialize in delivering various mental health and substance abuse services for individuals needing support and assistance in becoming independently stable in the community.

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Contact Us

📞 804-213-0259

🖨 804-254-4656

📍 5911 W Broad St, Richmond,

VA 23230

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