Privacy Policy of HYPE Counseling Services

This Privacy Policy outlines how HYPE Counseling Services (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information in the course of providing counseling and support services and through our website www.hypecounselingservice.org.

We are committed to protecting your privacy and handling your personal information responsibly, in accordance with applicable United States privacy laws and standards of professional confidentiality.

Information We Collect

We only collect information necessary to provide quality counseling and support services. This may include:

Your name, address, and contact details

Health or intake information relevant to your counseling needs

Payment or billing details when applicable

Login information for any client portals or digital tools

Notes or records related to your sessions and progress

Correspondence between you and our team

How We Collect Information

We collect personal information in the following ways:

Directly from you during registration, sessions, or communication (in person, by phone, or email)

Through our online forms, website, or client management systems

From authorized third parties such as referral agencies, healthcare providers, or case managers (with your consent)

How We Use Your Information

Your personal information is used solely to support your care and for internal service management, including:

Providing counseling and related wellness services

Managing appointments, billing, and administrative processes

Communicating important updates or service information

Conducting internal reviews to improve service quality

Generating anonymized statistics for reporting or compliance

Marketing or promoting programs when appropriate and with your consent

Disclosure of Information

We may disclose your personal information only to the extent necessary to deliver our services or when required by law. This may include:

Authorized HYPE Counseling Services staff involved in your care

Professional advisers and service partners assisting with operations or technology

Government or regulatory authorities as required by legal obligation

Emergency services or healthcare providers when necessary to prevent serious harm or protect safety

Outside of these circumstances, your information will not be shared without your consent.

Accessing or Updating Your Information

You have the right to access, review, or correct your personal information at any time. Please contact us at [email protected] to make a request. We will respond promptly and ensure updates are reflected in our records.

Your Choice to Withhold Information

If you choose not to provide certain personal information, we may be limited in our ability to deliver specific services or follow-up care.

Concerns or Questions

If you have questions, concerns, or wish to file a privacy-related complaint, please contact us at:

📧 [email protected]

We will review and respond to your inquiry as quickly as possible.

Policy Updates

HYPE Counseling Services reserves the right to amend this Privacy Policy as needed to comply with changes in legislation or internal procedures. Updates will be posted on our website, and we encourage you to review it periodically to stay informed.